TO MEASURE THE LEVEL OF SATISFACTION IN THE IPD PATIENTS AND TO IDENTIFY AREAS WITH LOW SATISFACTION LEVELS    

Authors : 1. Chryselle Pereira, Student, IIHMR University; 2. Dr. J.P. Singh, Professor, IIHMR University

Publishing Date : 2024

DOI : https://doi.org/10.52458/9788197040856.2024.eb.ch-07

ISBN : 978-81-970408-2-5

Pages : 30

Chapter id : IIHMR/GRF/EB/BPHHM/2024/Ch-07

Abstract : Patient satisfaction is one of the most important goals any hospital aspires to achieve”. In today’s competitive market of healthcare industries, it is important that healthcare managers should focus on achieving high levels of patient satisfaction in order to improve the quality-of-service delivery and maintains a continuous quality treatment in the hospital. Patient satisfaction reflects patients’ involvement in the decision-making process and their role as partners in improving the quality of healthcare services and also increases the patient footfall. Patient satisfaction is a highly desirable outcome of clinical and non-clinical care in the hospital [1].

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References :

1.    Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman medical journal, 29(1), 3.
2.    Sodani, P. R., Kumar, R. K., Srivastava, J., & Sharma, L. (2010). Measuring patient satisfaction: A case study to improve quality of care at public health facilities. Indian journal of community medicine: official publication of Indian Association of Preventive & Social Medicine, 35(1), 52.