Abstract : In healthcare, patient perceptions played a pivotal role as the primary indicator for evaluating the service quality of healthcare organizations. This signified that customer satisfaction served as a crucial factor in critical decision-making when choosing healthcare services, and the quality of services provided needed to align with patient perceptions.
Keywords :
Cite : Dixon, N., & Khanna, A. (2024). Quality Assessment Of Health Services Provided By Private Hospital In Jaipur (1st ed., p. 67). Global Research Foundation. https://doi.org/10.52458/9788196919580.2024.eb.ch-14
References :
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
Berry, L. L. (1998). Service quality: A profit strategy for financial institutions.
Taner, T., & Antony, J. (2006). Comparing public and private hospital care service quality in Turkey. Leadership in health services, 19(2), 1-10.