A STUDY ON PATIENT SATISFACTION AND MANAGERIAL ISSUES    

Authors : 1. Priyanka Maini, Student, IIHMR University ; 2. Dr. Gautam Sadhu, Professor, IIHMR University

Publishing Date : 2024

DOI : https://doi.org/10.52458/9788196919580.2024.eb.ch-05

ISBN : 978-81-969195-1-1

Pages : 22

Chapter id : IIHMR/GRF/EB/AHMHM/2024/Ch-05

Abstract : Patient satisfaction can be described as the fulfillment or meeting of expectations regarding services or products. When a patient visits a hospital, they come with preconceived notions based on the institution's reputation and associated costs. Patient-centric service is a fundamental value in the healthcare industry.

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References :

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